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This Privacy Policy was last modified on 30/09/2019.

Big Hearted Marketing Ltd is committed to protecting the privacy of your personal data. If you have any specific questions about our privacy policy that are not outlined below, please feel free to contact us. 

We may collect personally identifiable information including your name, telephone number, email address and postal address, communications, comments, feedback or any other information provided by you. In addition to information provided by you, we may gather information from Google, Company websites, press and periodicals and other publicly available sources.


Big Hearted Marketing Ltd may collect information about you whenever you interact with us, for example when you:

Enquire about our services or visit our website or provide us in any other way;
Sign-up to receive marketing updates;
Post content to our website or social media sites;
Contact us through the following channels: website, email, phone, SMS, social media or post;

We may also receive information about you from third parties if you’ve given them permission to share your information with us.

In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information and interaction history. 

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We are committed to taking all reasonable and appropriate steps to protect the personal information that we hold from misuse, loss, or unauthorised access. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you. These include measures to deal with any suspected data breach. If you suspect any misuse or loss of or unauthorised access to your personal information please let us know immediately.

Our website is hosted on the platform. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.


We will generally keep personal data for no longer than 10 years from the last contact after which it will be destroyed if it is no longer required for the purpose(s) for which it was obtained or needed to fulfil our contractual and legal obligations in accordance with applicable law. 

We collect a variety of Non-personal and Personal Information for the following purposes:

To provide and operate our products and services;
To improve our products and services;
To provide our Customers with ongoing assistance and support;
To customise the website according to your interests;
To be able to contact our Visitors and Customers with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.
To periodically send promotional messages about new products, services or other information, which we think you may find interesting using the contact details you have provided.
To contact you for market research purposes. 

If you request more information on our products, a quotation, or place an order with us we will only process and store information relevant to your request.

We may contact you by email, phone or mail. 

We will only use your personal data for promotional or marketing purposes if you have specifically requested to be added to our mailing list.

This data is processed on the lawful basis of legitimate interest. Heart-Shaped operates an opt-in policy for marketing purposes. We will never send marketing material if you have not signed up to our mailing list or have opted out.

Big Hearted Marketing Ltd will not pass on your information to any third-party companies other than parties working under our direct instruction, unless obligated by law, for instance in case of a lawful request by law enforcement authorities.

To the extent that we disclose personal data to authorised third parties, we will request that they properly protect the security and confidentiality of such information and otherwise process such data in accordance with applicable law.

If you don’t want us to process your data anymore or if you would like to: access, correct, amend or delete any personal information we have about you, please contact us at

When asked to remove a record from our database, we will retain minimal information to ensure we do not contact you or collect such information again.


This privacy policy applies only to the website and we therefore recommend you check the privacy policy of any other site you visit or are directed to.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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